BPO in East Africa: Jobs, Exports & Innovation
“I am honoured to join the 15th UK–Africa Business, Trade & Investment Summit to share Uganda’s progress in Business Process Outsourcing as a driver of youth employment, digital innovation, and cross-border trade. The summit provides a timely platform to showcase how Uganda’s tech-savvy workforce and evolving digital infrastructure can position us as a leading BPO destination in East Africa. I look forward to engaging with UK partners, investors, and fellow leaders to explore scalable, inclusive solutions for digital transformation and job creation across our region.” — Steven AINE KWESIGA, General Manager, Exquisite Solution BPO & Chairman, BPO Association of Uganda
Steven AINE KWESIGA to Spotlight Uganda’s BPO Sector at UK–Africa Business Summit 2025
London, UK —
The organisers of the 15th UK–Africa Business, Trade & Investment Summit 2025 are proud to confirm Steven AINE KWESIGA, General Manager of Exquisite Solution BPO and Chairman of the Business Process Outsourcing Association Uganda (BPOAU), as a featured speaker at this year’s programme, taking place on Friday, 12 September 2025 at the Royal Horseguards Hotel in London.
Steven will lead dialogue on the panel:
“The Role of Business Process Outsourcing (BPO) in Uganda’s Digital Economy: Driving Job Creation and Cross-Border Service Exports in East Africa”
With over 25 years in senior leadership roles across BPO, banking, and technology, Steven is a key architect of Uganda’s outsourcing ecosystem. As General Manager of Exquisite Solution BPO—a leading firm employing over 3,000 staff and generating over $12 million in annual revenue—he has driven exponential growth in digital service exports, youth employment, and client diversification.
In his capacity as Chairman of the BPOAU, Steven advocates for Uganda as a globally competitive BPO destination, powered by its young, English-speaking workforce, cost-effective operations, and improving digital infrastructure.
Panel highlights will include:
- How BPO is generating thousands of jobs for Uganda’s youth and women through decentralised, remote, and skills-based employment models
- The impact of partnerships and upskilling initiatives in building a workforce ready for cross-border digital service delivery
- The potential for BPO to integrate with fintech, agri-value chains, and e-commerce ecosystems to enhance inclusive growth
- Regional trade opportunities across East Africa and the need for harmonised policy to enable digital services trade
- How the UK can partner in BPO expansion—via investment, digital innovation, and institutional cooperation
Exquisite Solution is currently supporting over 95 companies, placing more than 11,350 candidates, and delivering daily operations through a high-capacity call centre capable of handling 4,000+ agents.
🤝 A Strategic Collaboration with the United Nations ITC
This session aligns with a broader summit initiative led by the International Trade Centre (ITC)—a joint agency of the United Nations and the World Trade Organization—focused on enabling SME competitiveness across Africa, LATAM, and the Caribbean.
Through the UKTP Uganda Tech Project, a new seven-month initiative, ITC will support selected Ugandan businesses in building trade relationships with UK-based firms, including Exquisite Solution and members of BPOAU. This partnership aims to deepen digital trade, support diaspora outreach, and unlock scalable business opportunities.
The conversation will also explore:
- How BPO supports affordable financial services and digital inclusion for SMEs and agri-value chains
- Regulatory innovation and fintech collaboration across East Africa
- Ways to attract UK capital and technical expertise into Uganda’s digital services economy
The session reflects a strategic priority of the ITC’s Sector & Enterprise Competitiveness Section, which builds capacity in value chains, strengthens trade-support institutions, and provides actionable data through its SME Competitiveness Framework.
For more on the summit, speaker sessions, and partnership opportunities:
🔗 https://ukafricabusinesssummit.uk
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The Remittance Industry Is Running Out of Time
The future of remittances was not going to be built around shopfronts, agent counters and cash collection points alone. Migrant senders did not love queues. They loved trust. They loved certainty. They loved knowing what arrived back home. They wanted speed, safety, price clarity and convenience — without building their weekend around a high-street agent.
